WHY ENGLISH IS IMPORTANT IN MY LIFE

My name is XXXXX IB MBA student from XXXXX University, Thailand. I have finished my first degree since 1992 and left my class rooms and schools for 15 years. Now I started again my learning at a campus.

Business courses were forgotten by many activists and politicians for a long time. In deed, - - -
business is foundation layer while others are in higher infrastructures such as politic, education, etc. Therefore no one ought to ignore business field to build and modernize his or her country. In last recent years, many world leaders looked back to the economic sector and sent their new generation to business schools since they understand that business is major requirement in nation building. After gaining democracy in Burma, we must need to reestablish many sectors including business to reach modern nation and to be able to maintain the democracy we achieved. On this point of view, I want to learn some kinds of business subjects. The MBA course I planned to study is formed with many useful subjects such as organization and management, financial management, international human resources management, etc. Obviously, this course is very similar with the Community Management course I am working for. Therefore I chose to learn this course as my further study.

If some one take a glance to my country, (s)he will find that at the moment Burma is in political deadlock. This problem was rooted before gaining independence on 4 January 1948. Unfortunately, Burmese people achieved the independence with political disputes and ethnic conflicts leading civil war 60 years long. I was born under control of Burmese Socialist Programme Party. In my childhood, I saw some student movements, worker movements, but I didn’t know the reasons creating such chaos.

I passed ten-standard in 1983 and attended Mathematic major in 1983-84 academic year at Mandalay University. While I was learning in university, I started to read some books as well as the Mathematic course books. As a result I recognized mismanagement of ruling government. In addition I started to worry my future carrier after the university course. At this time many graduates were unemployment and further study was out of their reach.

In 1992, I finished my first degree with Mathematics from YASU Yangon Art and Science University. Although our course was just four years long because of school closure since end of 1988 with political reasons, my learning years took nearly nine years.

After the school I tried to get proper job but unfortunately, I didn’t get. It occurred for two reasons first was uncertainty for graduate students and second was my competencies. Although I had learned nine years in my university academic years, I did not gain enough knowledge and skills including English language skill.

From 1995 to 1998, I performed as school teacher at a secondary school in Kayah State. During the years I worked as school teacher, I started to learn my further study to fulfill my competencies with distance learning course “Community Management Certificate III from TAFE-SA” and found myself very poor in English language skills. But I realized that English is very important in my life for prosperity. Then, I extended my thinking how about for others including native speakers and non-native speakers. I found that English is important not only for me but also others.

Nevertheless, I wondered why English is so important. I started to dig to seek sound answers for my question. My friend told me that after Mandarin, English is the language the most people speak and it is the native language of more than 350 million people. Besides, English is the international language of diplomacy, business, science, technology, banking, computing, medicine, aviation, UN & NATO armed forces, engineering, tourism, Hollywood films and arguably the best pop and rock music in the world.

I know that the English is one of strongest language in the world. In my country, there are over hundred ethnic groups and they are speaking their mother tongue. Most languages are weak and are not able to articulate their intension. As a result, there are lot misunderstandings among them. Some times it leads them to ethnic conflict. For English there are plenty of words to choose from. It supports us to express our feeling and meaning with 500,000 to 1000000 words including technical and scientific terms. Fortunately, I have learned that most English speakers do very well with a vocabulary of around 20,000 words.

The English is communication tool and medium between valuable knowledge sources and me. In my country, I can read only translation versions for my outside reading so I had to learn some subjects and new thinking with translator’s wording. After learning English for Intermediate level, I could explore new world freely via books with assistance of English language. Moreover, the English language skills give chances to gain good grade in my study, to get good relation with my classmates, advisors, instructors, etc. In deed, English is a key to open the door of treasure cave.

I would like to state some benefits that came out from English learning. I have completed ‘Community Management Certificate III and IV’, I could communicate with other people who speak different language from mine, I gained higher position in my job, I have been able to write business letters including proposal, report, memo, etc. For opportunity benefits, I receive many advantages in my life from time to time. To sum up, I can affirm that English has reborn me with plenty of advantages to survive in the changing world.

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A Glance To CCR

Situational Analysis
The Choice Car Rental (CCR) targets to Northern Thailand and plans to get leading role of Northern Thailand car renting service. According to the recent market information the CCR collected, there are eight car rental service providers in Northern Thailand. Most of them, target to the private sectors and individuals.

The CCR provides the service to its clients and applies customer concept strategy with standard quality and service when it serves its customers. As the CCR’s service providing depends on customers’ needs, its inventory system is ‘Just In Time” (JIT) system.

At the moment, the CCR is running its service with 156 cars, but it will rent the customers with any brand car. The company’s product line extends with ‘Executive car, Business car and Truck’. Even it doesn’t have the car the customer wants, they will purchase and rent to the customers in accordance with the demand. It uses JIT system with assistance of Thai-farmer bank’s loan.

The company has targeted to both government and private sectors. Since these organizations prefer to choose rental cars for long term instead of purchasing cars in one's organization.

The CCR offers a variety of (vehicles) features you need for safety and comfort, and also providing first class insurance coverage limited to 10,000,000 bath in order to satisfy customers. In addition, the company supplies after many sale services with standard service center and preventive maintenance by qualified mechanics. These services cover the following features;

- Mobile cars for roadside assistance
- 24-hour call center
- Free replacement car
- Car insurance, compulsory motor insurance and tax renewal are under company response (First class insurance from the leading insurance company)
-Annual vehicle registration renewal service to every rental car

The CCR offers it service on customer concept strategy and tries to fulfill customer needs with the customers’ requirements.

The CCR will make the following benefits for the customers.

Only Monthly rental fee will save customers’ purchasing expense
Unlimited distance of usage
All kinds of rental cars will be monthly checked up or every 5,000 Km
Repair expenses and spare parts changing are under company response
Maintenance service at Choice service center run by the CCR
First class car insurance coverage limited to 10,000,000 bath
Vehicle annual tax is under company response
Car changing in every 3 years for convenience
Car replacement is rent free with the same range or better in case of breakdown or accident
Rental fee cars be 100% deducted as company's expenses
Value Added Tax from the rental fee can be used as purchase tax


Today, the CCR positions as the international car rental service standard and the company has become the preferred choice of both government and private sectors.

Competitive

Although the CCR penetrates to Northern Thailand, it has three main segments, Officialdom, Public Enterprise and Company.

The CCR carries out “Direct sale’ method to deal with the customers. The company has two sale men to distribute its product. They will send the products to the customers with FOB destination system. Indeed, the company applies contribution strategy in distribution. After getting orders from the customers, the company works for the finance to buy the cars that meet with the customers’ needs. The CCR has three sources for the finance.

The company has other SBU, CHOICE old cars selling and it is one source of finance for the CCR.
Other two sources are loan from Thai Farmer bank and its service revenues.
At the present, the CCR has to compete with the powerful competitors having more experience and financial background support. The main competitors are;

Krongthia car rental
Budget car rental
Master car rental
SIAM Lachathani car rental
Thai prestic car rental

The results of environmental scanning

Strengths

Respectable positioning
Ability to work with legitimacy
Effective and swift service team

Weaknesses

Limited capacity of two new financial staff
Limited investment
Inefficient managing market information

Opportunities

Good attitudes on car renting service by the target groups
Good strategic alliances
Having several brand cars in Thailand

Threats

Political and economic uncertainty
Strong competitionsBrand extension of car manufacturers

The above findings is for my marketing exercises. Please do not assume that it is 'distribution'.

With respect

Nyo Min

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Bunrungrad hospital and my points of view

1. Bumrungrad has emerged as the leading privately managed hospital in Southeast Asia.

Comment on this hospital company:

Its core value is ‘the ability to recover fast’. Then, applied with augmentation to it offer its target people as a good product.

First, the Bumrungrad differentiated its product in order to tap local or existing market. Then, it invested huge investment its Thailand SBU to become star category. This SBU was in dog position due to Thailand economic recession in 1997. The Bumrungrad applied the product development strategy and added new features in its original product. Then defined its new position and conducted successful promotion. When it got success in Thailand, it extended it activities to foreign markets. At that time, the Bumrungrad implemented ‘market development strategy’. When it extended its market to oversea, it provided its distribution channel with very comfortable arrangement. In deed it used convenience strategy. For pricing, the Bumrungrad had cost leadership method to compete similar and expensive hospitals. Later, it applied ‘market diversification’ for more target segments. The basic concept of it success is market concept approach.

In January 1997, the Bumrungrad shifted to its new facility located at the centre of Bangkok. It established the 12-floor building with 554 beds and 21 operation theatres. This new hospital was equipped with the most modern medical equipment. Besides, 600 physicians, nearly half of them were trained at U.S. and others were from different parts of the world. For management, the Bumrungrad hospital hired an international management team led by American professional.
In order to project itself as a global hospital complying with international standards, the Bumrungrad began an aggressive marketing strategy. Above and beyond, it obtained ISO 9002 quality certifications in 1997 and it can pursued the ISO to certified on its hospital as Comprehensive Tertiary Acute Medical Centre in 1999 in order to get international recognition with their party validation.

The Bumrungrad also decided to use the Internet as an information and marketing medium to promote its services to foreign patients. It built an website ‘ www.bumrungrad.com ‘ in 1997. Its website served health care information, medical facilities available, range of treatments of Bumrungrad, ‘Find a Doctor’ section, and online appointment system (Appointments were confirmed within two hours.). According to estimates in 2001, nearly 150 appointments were booked every day through its site. Moreover, the patients could view their medical records in this site.

When they developed their market globally, they used promotion and made ensure for distribution channel. As a tactic of promotion, the Bumrungrad participated in an international road show organized by the export promotion department of Thailand commerce ministry. They took this advantage on Thailand’s promoting medical tourism as an ‘export’ product. As a follow up, the Bumrungrad opened its representative offices in Ho Chi Minh (Vietnam), Yangon (Myanmar), Dhaka (Bangladesh), and Vientiane (Laos) and these offices helped the foreigners to procure visa, to make travel arrangement, and to calculate estimate health care cost in accordance with their treatment. These offices coordinated with Bangkok airport staff and the main Bumrungrad hospital staff. The Bumrungrad also sent its sales representatives to other Southeast Asian countries for awareness and promotion exercises. These exercises intended to attract foreigners who had to undergo surgery from those countries where quality health care was either not available or was too expensive.

After that, the Bumrungrad started its new service for routine health checkups to new segment. Initially, it targeted the Japanese and it improved itself to be able to carry out this service. It tied up with a travel agency in Thailand catering mainly to the Japanese visitors and recruited a Thai doctor who could speak Japanese. Later, the Bumrungrad also opened other representative offices in Sri Lanka, Nepal, the Maldives, U.K. and the Netherlands.

As other wooing for foreigners, the Bumrungrad tied up with Thai Airways International owned by the government in April 2000 in order to run health care package trips to Thailand. As results, advertisements and catalop information on Bumrungrad appeared in the magazines of Thai Airways and their Royal Orchid Holiday “brochures”. The Bumrungrad offered tow options – the ‘Health Examination for Women or Men’ and the Executive Physical’.

In late 2000, the Bumrungrad launched another campaign to attract the patients in the U.K. As its distribution channel, it tied up with a U.K. based company, UK Healthcare Enterprises, and offered an ‘instant and affordable’ full package of healthcare service in which there were airfares, medical charges, accommodation. Nevertheless, the entire cost was a mere one-third of that in a hospital in the U.K. Then, the Bumrungrad extended to European countries with similar services. Apart from Europe, the Bumrungrad offered Japan and the U.S. with the services that were not covered under medical insurance including cosmetic surgery, laser surgery, skin resurfacing, skin and dental treatment and comprehensive checkups.
The Bumrungrad also got the opportunity on 9-11 attack on the U.S by offering many people from the Middle East and other Islamic countries who were uncertain of going to the U.S. and Europe for medical treatment. The Bumrungrad built its staff capacity to provide these new-targeted people. The entire staff of 1300 people was given sensitivity training on the fundamentals of Islam. For the first time, a Halal kitchen and Islamic prayer room were placed in the hospital. In addition, the appointed Arabic interpreters on board to communicate with the patients and arranged other specific cultural needs of Muslim patients. The Bumrungrad could pursue 10,000 patients from the Middle East in 2001.

The Bumrungrad used Arabic newspapers and tied up with Middle East travel agents to promote its customized services. Bumrungrad’s efforts at wooing were very fruitful.
In order to increase influx of foreign patients, the Bumrungrad opened an International Patient Centre (IPC) in mid 2002 and the IPC provided procuring visa, language translation, insurance, transport, interaction with a doctor from their homeland, and even repatriation.

In November 2002, the Bumrungrad tied up with Mandara Spa to offer relaxation programs. These programs targeted Japanese who preferred natural treatments. Specially trained Spa staff, in consultation with the doctor concerned, offered these treatments.

Along with its aggressive global marketing initiatives, Bumrungrad also took proactive measures to ensure it provided the right kind of ambience and service erperience to foreign patients. This helped the Bumrungrad generate tremendous word-of-mouth publicity.

2. The customer experience of Bumrungrad

Although the Bumrungrad was located in Thailand, it had a western-style ambience. The accommodation the Bumrungrad provided to visitors was equivalent to a five-star hotel. The lobby room was created with a ceiling as high as two floors, teak pillars and plush sofas and armchairs. The marble floors covered with attractive oriental carpets and the hostesses trained in different languages, also pursued the high-class visitors and patients. Many restaurants, McDonalds, Starbucks, Thai and Japanse restaurants, in the lobby for people of different nationalities, were also one of the main attritions. These facts created this ambience made the patients feel at home.

The Bumrungrad intended to provide a very international ambience in order to remove threaten of hospital and change the people attitudes to health and idea of hospital as a place to come not just when you are sick, but when you want a health check.

As a great customer experience of Bumrungrad, it ensured that its patients were treated in quick time. It had a reputation of utmost efficiency. In April 2002, it installed internet cafes known as BH Cyber Corners, in the hospital to supply information needs. The cafes were located in the lobby room and at the outpatient room centre.

In 2001, the Bumrungrad upgraded the internet service with medical information system called Hospital 2000 and the system facilitated dealings with customers of different nationalities. As results, the customers could register online and could communicate in any 17 languages. The Bumrungrad provided the patients with their records, payment particulars, medical bills, and pharmacy labels in their selected language.

The Bumrungrad was famous for its heart centre formed with two cardiac, two exclusive cardiovascular operation theaters, a coronary care unit with 14 beds, an exclusive testing lab, and a consultation centre. It also had women centre equipped with a consultation clinic with private facilities, a health-screening program and full obstetrics facilities, including labor rooms, birthing rooms, a nursery, and an intensive care unit for newly born babies.

The Bumrungrad was also distinctive from other by having cosmetic surgery center treated a number of foreigners and Thais. The centre had both American Board and Thai Biard certified plastic surgery physicians. The centre serviced for forehead lift, facelift, eyelid surgery, rhinoplasty, facial implants, breast lifting, enlargement and reduction, and reconstructive plastic surgery.

The Bumrungrad also provided the accommodation facilities to patients with two royal suits, 19 VIP suits, 57 deluxe rooms and 119 single, semi-private and budget 4 bed wards. The deluxe and VIP suits and royal suit rooms were installed PCs, internet connections. The Bumrungrad categorized the 554 beds into Medical/Surgical/OB/ Pediatrics, Adult Intensive Care, Cardiac Care (CCU), Pediatric Intensive Care, and Level III Neonatal Intensive Care. The Bumrungrad also made sure for airlift with a helicopter in a case of extreme emergencies.

The Bumrungrad’s 600 physicians assisted by technical staff who could operate a complete array of diagnostic and treatment tools including linear accelerators with 3D computer planning, beauty therapy, and radiation simulators, as well as all operations in the out-patient chemotherapy center and cancer consultation centre.

Service marketing mix

Product

The Bumrungrad’s product is originally health care with ability to recover fast. It offers for health service. Its segmentations are local people and international communities such as Japanese, Middle East, Europe, U.K and U. S. as well as South East countries and South Asia countries. The Bumrungrad targets to Thai middle classes, patients from Southeast Asia countries, foreigners who had to undergo surgery from those countries where quality health care is not available or is too expensive, the patients from the countries where health care cost are high and insurance net is low, people from Middle East and other Islamic countries who are uncertain of going to the U.S. and Europe for medical care, and Japanese who preferred natural treatments. In 2003, Bumrungrad’s main clientele comprised patients from Southeast and South Asia, who required specialist medical services, particularly in acute cure; patients from the Middle East; and patients from Europe, U.S. and Japan requiring elective surgeries like plastic surgery. They always applies marketing concept. The Bumrungrad tries to get customers’ lifetime value. The Bumrungrad applies all of product strategies, market penetration, product development, market development and even diversification to make sure its SBU making profit and obtain good customer perceived value. The Bumrungrad targets its market position to be global hospital. The Bumrungrad later tries for bran extension with BH International (BHI)


Place

The Bumrungrad’s market trend is global trend and its covering environment is ‘Macroenviroment’. As a global trend health care company, the Bumrungrad has to consider all of forces affected such as the demographic forces, economic forces, natural forces, technological forces, political forces and cultural forces.
Eg Economic recession, 9-11 attack, Islamic cultural needs, etc

Price

The Bumrungrad applies cost leadership. As one of its segments is Thai middle class, it tries to service low price. The Bumrungrad charges one third of U.K price or 80 /85 % of U.S. medical cost. In Thailand, the Bumrungrad applies going-rate pricing policy as it has fierce competitions

Promotion

The Bumrungrad spend its investment in promotion wisely.
Obtaining ISO certificates
Building a website
Participating in an international road show of the export promotion department of Thailand commerce ministry
Opening reprehensive office oversea
Sending sales representatives to other countries
Getting strategic alliances as a promotion activity
Trying to appear Thai Airways magazines and Royal Orchid Holiday brochures
Using Arabic newspapers and travel agent
Some other promotions such as ‘Dragon baby campaign’

SWOT of Bumrungrad

Strengths

Strong financial background
Good Management team
Good human resources
Strong technology support
Good facilities
Staff attitudes
Flexible operating system to run the hospital in nay situation
Excellent marketing strategies
Cultural diversity

Weaknesses

Limited local resources people
A little high medical cost for low income people
Limited local promotion

Opportunities

Thai economic policy
Good strategic alliances
Other countries’ high health care cost and low insurance net
Other country’s out-sourcing policy for health care
Homeland security policy of US, UK and European countries
Technology support

Threats

Economic recession
Fierce competition
Limited cultural environments
Political uncertainty in Thailand
Rapid technology changes
Unstable political situation in targeted market countries

At the moment, the Bumrungrad gets a little leading role in market, but others can copy its strengths. Although, it applies semi cost leadership and semi focus strategies, it can not cut more prices. As a result, it will need to find some alternatives to compete with others Hospital Company.

The Bumrungrad should remodel its structure with timely manner, as technology is changing from time to time. It may need to extend its market and seek more segments. At the same time, it is supposed to do more brand extension. It may need to have “after sale service” to delight the customers.

The above is my just learning and exercises.

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TIME MANAGEMENT

Allan Jaffe

Restating the note on Allan Jaffee's lecture in Community Management Training for Trainers by Nyo Min

It is important that you manage your time well or you won’t finish things as you wish and worst of all you will find yourself ends up with all unnecessary mess. If you can manage your time will find yourself that you could finish every thing on time as you have wished. Here are some tips for how to manage your time.

1. Clear your area for the next day.

Make everything ready for the next day. Put everything back in place before you leave your work place, have everything in order, and set up work time for the next day. E.g. 2 hours for planning, time to relax and so on. In this way, you can start everything the next day a fresh.

2. Priortise your work.

What you have to do the next day, do the first thing first. Take the most important or the difficult thing first and the day will go along easily. If you start with easy or small thing you will end up with big thing and you will find yourself do not finish the work or find yourself work extra hours.

3. Make “To Do List”

Work in order. Work according to the order. Do not jump from one to another.

4. Do difficult work first

Do the difficult work and first and look after minor jobs when you feel tired.

5. Fix deadlines and stick to them

A task should take only the time set aside for it. Set time for every work.

6. DO NOT postpone important matters that are unpleasant. Release your time for other things or you will not be able to go on and it will not get away and will disturb you in your work.

7. Arrange Set Times for Set Jobs

When you do a work do it according to the set time and try to finish it within that set time. Then go on to another job.

8. Fix Times

You don’t want to be disturbed while working. You put up a notice infront of your room, “I’m working, Please don’t disturb”. Find time for yourself to get relax.

9. When you start a piee of work, finish it.

Finish the work you have started or you will find yourself you do not finish any work or it is you that will suffer.

10. Take time to discuss matters with colleagues

Discus with your colleagues and see if there is anything he/she can share. Their opinion might help you.

11. Learn to say “NO”

You’ve got a job to do and a friend might invite you to do something and go somewhere for a certain reason, you must be able to say “No”. Remember it is his problem and not yours. It is your right to say “No”.

Note: If your are teaching a group of participants you can this as a role play.

Stress is not caused by what you have done, but by what you have not done.

Poor time management will cause you stress.

12. Make a habit of finishing the MAIN job before the end of the day.

13. Get rid of the non-important stuff

The tardier you keep your work, the more space for other work.

14. Identify Files

If you have files, file it. Make lots of little files e.g. budget, \work opan etc….. Do not put everything in a file. If possible use color coded.

Unexpected Visitors

1. Establish from the start

While you are working you may find at time the unexpected matters arising. E.g. A relative, that you cannot make contact with for many years, come to see you or a very close friend comes to see you. You are not in a position to refuse to see them. You have to be very clear, is it urgent or just a friendly visit? May be it is just small thing that you could finish it within five minutes. Be honest. Say, “I’m sorry. I can’t meet you now or today. I have my job to be done, could you come another time. You must find some way of dealing with it.

2. STAND!

If you remain standing, they will stand and won’t sit down. If you
sit, they will sit and it would be hard for you to get away. If you are
standing they will likely to remain standing.

3. Set limits

Be honest. E,g, Just say, I am sorry I can give you 15 minutes and I
have to get back to work.

4. Avoid small talk

Do not respond. Say, Ah ha!…. Um hum!….. If you converse, it
will go on and on and it will be difficult to end the conversation. Do
not give him any opportunity to go further.

4. If you can’t fet rid of them, Leave yourself.

Think a head of time if such an urgent matter arises like this: [
What I will do………if………]

Your boss may come in and tell you to do this or that, you are not in
a position to deny or say “no”. Make it clear to him about the job he
has assigned to you. Bur remember:

The Boss may not always be right
But
He/She is still the boss

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Why I am ----

At the moment Burma is in political deadlock. This problem was rooted before gaining independence on 4 January 1948. Unfortunately, Burmese people achieved the independence with political disputes and ethnic conflicts leading civil war. I was born under control of Burmese Socialist Programme Party. In my childhood, I saw some student movement, worker movement, but I didn’t know the reasons creating such chaos.

I passed ten-standard in 1983 and attended Mathematic major in 1983-84 academic year. While I was learning in university, I started to read some books as well as the Mathematic course books. As a result I recognized mismanagement of ruling government. In addition, I started to worry my future carrier after the university course. At this time many graduates were unemployment and further study was out of their reach.

While we were sitting for 1986-87 academic year exam, the Burma Socialist Programme Party announced 25, 45 kyats notes as invalid currency. This announcement sparked small protest and I participated in this protest. The students including me had no experience how to protest against the ruling government and were afraid for some punishment by the law enforcement officers of the BSPP. So, we covered our face with small branches to hide who we are. We marched to the home affairs minister’s house located in Mandalay. At this moment, U Min Khaung performed as the home affairs minister. In front of U Min Khaung’s house, soldiers, polices and riot polices forced us to return and they threatened us by shooting in the air. Next day, our school was closed without finishing the exam. After this protest, I review the situation as possible as I can but I got no clear answer.

Later, 8888 movement introduced me with bitter real situation on Burma. I participated in the movement as student leader. We got some benefits from this movement but we did not get democracy government and could not solve Burmese issues.

That is why I am --------.

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The experiences of group assignment writing

Assignment group

Ms June
Mr Tony
Mr Nyo Min

Our group was quite small but it was a little diversity in forming. In the group, there were two genders and two nationalities. In addition, all team members have different occupations. All have different walks in the life.

All team members are gentle and patient. As a result there is no problem or conflict in the group. Although, it doesn’t mean we don’t have debate and several points of views in group discussions. Like other group, we had numerous ideas, but we tried to combine all of ideas to reach consensus decisions. All members have negotiation skills and apply these skills to get one solid decision.

During the assignment writing, we tried to observe the organization we have selected to use as a case study. As I mentioned above, all members have jobs and their jobs drove away from Chiang Mai, Thailand. So, it was difficult to meet each other out of classes. With the support of hi-teach, such as internet, cell phone, we could communicate frequently whenever we need to discuss. In the case, we used “Delphi method” to obtain reasonable decision and consensus decision.

As the organization is the NGO I am working, I could provide all information the group needed. We were afraid of personal biases from me, so I allowed other two members to identify the problems the organization encountered. They made some commends without my wording. Then, I also express my opinion and suggestions on these problems. Besides I also introduces other members how the organization is solving the problems to get idea and to analysis the solutions are good or not.

For writing the assignment, I prepared for the case study. Mr. Tony and Ms June implemented data mining. Later, Mr. Tony merge all data to get draft one. Finally all members read the draft and edited to get fair copy.

While writing the assignment, we can learn individual trait, value, culture, eagerness, etc each other. In addition, we helped open the eyes of other from different concepts.
We worked together and developed method how to listen small voices by using “Brain writing”. It was good for who is shine to express his/her opinions.
In deed, we developed our consensus decision after gave up some of our own point of views and tried to see other people spot. It may be “Empathy”.

I can state all team members get new ideas, new experience because of the assignment writing. I am sure other members also enjoyed these experiences.

Sincerely,

Nyo Min

I intend the readers to aware about some points of Thai culture.

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How to lose 2 pounds in ten days

Losing weight 2 pounds in ten days, is easy if you follow these steps. The first step is to wake up early at 4:30 a.m. You may need to turn on alarm clock to wake you up. Second, get up as soon as you wake up and run for 4 miles before washing your face. It is important to run without stopping. After that you have to drink hot lime juice without sugar. To get hot lime juice, you have to cut lime and press into a glass. Then, pour hot and boiling water into the glass. After you drink the hot lime, you cn eat a few low fat breakfast and drink water. The next step is to walk wherever you go and never sit more than 5 minutes. In afternoon, you have to take fruit lunch and water. Besides, you have to avoid sleeping in the afternoon and drinking coffee with sugar. In evening, you have to run for 4 miles again. After running, you have to do light exercises to reduce your muscle tension. Next step is to drink zero calories soft drink and water instead of dinner. Finally, you have to sleep after midnight. After you follow these steps for two day, you can measure your body weight. You will find that you lose 2 pound in ten days.

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